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Pearlily Reviews is a product review app for Shopify that collects reviews automatically,

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moderates them with AI, and shows you what customers really think, not just their star rating.

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Let me walk you through how it works. After installing from the Shopify App Store,

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you'll land on the dashboard. The first thing to do is add the review widgets to your theme.

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Go to your theme editor, find the product page template, and add the Pearlily blocks,

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the review list, star rating, review form, and Q&A section. Just drag them where you want.

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No coding needed. The widgets inherit your theme's look automatically.

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If you want to customize the colors, you can do that from the app settings.

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In settings, you control when review request emails go out. The default is seven days after

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fulfillment. You can set the reminder delay, choose which ratings to auto-publish, and pick

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your brand color. The widget appearance section lets you match the review widgets to any theme,

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set your text color, background, accent, star color, and corner style.

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When an order is fulfilled, Pearlily automatically sends a review request email to the customer.

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It includes their product image and tappable star ratings. One tap takes them straight to the

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review form with their rating pre-selected. Customers can leave a star rating, write their

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review, and upload photos. The form pre-fills their name and email if they're logged in.

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When reviews come in, AI moderation reads each one and classifies it.

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Genuine reviews are auto-published. Spam is auto-hidden, and anything borderline gets flagged

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for your review. You can see the AI's reasoning right here. Genuine review, positive sentiment,

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verified purchase. You're always in control. Approve, hide, or override any AI decision.

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You can also reply to reviews directly. Your reply shows up on the storefront with a store badge.

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The Q&A section lets customers ask product questions right on the page. Questions appear

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in a clean accordion layout. You answer from the admin. Your response shows up with a store badge.

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On growth and pro plans, other customers can also answer, building community trust. And this is where

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Pearlily goes beyond other review apps. The AI Insights page analyzes all your reviews and shows

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you what's actually happening. At the top, you see how many products are healthy, mixed, or at risk.

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Products with a sentiment score below 50 need attention. For each product, you get the top praise,

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what customers love, and the top complaints. These aren't just keywords. They're actionable insights

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that tell you what to fix, what to keep, and where to focus. That's Pearlily Reviews. Collect reviews

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on autopilot. Let AI handle moderation and see what your customers really think. Install free from the

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Shopify App Store.

